How to submit an emergency travel claim
Travel claims are paid directly to the provider by OTIP Travel Assistance where possible. Travel claims must be received by OTIP Travel Assistance no later than 12 months from the date the eligible expense was incurred.
If you need to pay up front, be sure to ask for an itemized bill from the service provider and detailed physician’s notes including an assessment of your medical condition. You can submit your claims to OTIP Travel Assistance (CanAssistance) in one of two ways:
Make sure you tell OTIP Travel Assistance about all the travel coverage you have when submitting claims. Claims must be submitted together with supporting original receipts to OTIP Travel Assistance.
Emergency Travel Phone Numbers
OTIP Travel Assistance must be contacted by phone within 48 hours of commencement of treatment.
OTIP Travel Assistance (CanAssistance)
24-Hour Emergency Assistance.
Canada and U.S.: 1-800-936-6226
Outside Canada and the U.S.: 519-742-3556. If calling collect, please note you must use a landline.
NOTE: Once the attending physician feels that, based on the medical evidence, you or your eligible family member is stable enough to return to your home province/territory or continue to travel, any further related expenses to this medical emergency will not be covered by your RTIP travel coverage. Additionally, if you incur expenses for a previously diagnosed injury or medical condition that was not medically stable prior to departure, they will not be eligible under your plan's travel coverage.
Access pre-trip assistance to understand your coverage
If you have questions regarding certain benefits before you travel, OTIP Travel Assistance (CanAssistance) can help. The pre-travel inquiries team is ready to provide the following optional services:
- Information on the destination: Global Affairs Canada warnings, vaccines, visas, general questions on currency and rates, time zone differences, international dialing codes, provider references, embassies, etc.
- Information on benefits, exclusions, and confirmations of coverage: Confirmation of your coverage and verify specific exclusions that may apply. OTIP Travel Assistance (CanAssistance) can also provide, upon request, a confirmation of coverage letter, which includes: your first and last name, travel dates, insurer’s name, RTIP ID number, people covered under the plan, and amount of coverage ($). The confirmation also provides instructions on how to reach us abroad.
- Evaluation of known medical conditions prior to departure and medical review (medical questionnaire): OTIP Travel Assistance (CanAssistance) can establish over the phone if your known medical condition is eligible for coverage during an upcoming trip and, if need be, recommend that your treating physician complete a medical questionnaire prior to departure (limitations apply).
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